Cancellation Policy

Updated 21-09-2024

Cancellations

We understand that plans can change, and we’ve designed our cancellation policy to be fair and flexible. However, we also need to protect our business and minimise the impact that cancellations may have on our schedule and operations.

Cancelling more than 30 days before your shoot

If you cancel more than 30 days before your shoot date, your deposit can be transferred to a new booking.

Cancelling between 30 and 7 days before your shoot

If you cancel between 30 and 7 days before your shoot date, your deposit can still be transferred to a new booking.

Cancelling within 7 days of your shoot

If you cancel within 7 days of your shoot date and have paid the full balance, your deposit cannot be transferred, but your balancing payment can be transferred to a future booking.
If the balancing payment has not yet been made, the deposit will be forfeited and cannot be refunded or transferred.

No Shows

In the unlikely event that you do not turn up for your shoot, no payments will be refunded or transferred.